Refund Policy

Return Policy for Eraab Source, Dhaka, Bangladesh

At Eraab Source, we are committed to providing high-quality garments and exceptional service to our customers. We understand that sometimes, products may not meet expectations, and we want to ensure that you are completely satisfied with your purchase. Please read our Return Policy carefully to understand the terms and process for returns.

1. Eligibility for Returns

• Damaged or Defective Products: If the item you received is damaged, defective, or not as described, you are eligible for a return. Please notify us within 7 days of receiving the product.
• Wrong Item Received: If you received the wrong item, you are eligible for a return within 7 days of receiving the product.
• Unworn and Unwashed Items: For non-damaged or non-defective items, returns are accepted only if the items are unworn, unwashed, and in their original condition with all tags attached.

2. Non-Returnable Items

The following items are non-returnable:

• Customized or personalized items
• Underwear or intimate apparel
• Items marked as "Final Sale"

3. Return Process

To initiate a return:

1. Contact Us: Reach out to our customer service team at [email/contact information] within 7 days of receiving your order. Provide your order number and details about the item you wish to return.
2. Return Authorization: Once we receive your return request, our team will send you a Return Authorization (RA) number along with instructions on how to return the product.
3. Shipping the Item: Please return the item(s) in their original packaging. The return shipping cost is the responsibility of the buyer unless the return is due to a defective or incorrect item.
4. Inspection: Once we receive the returned item, it will be inspected for damage or signs of use. Items returned in an unsellable condition will not be eligible for a refund.

4. Refunds

• After processing the return and inspecting the product, refunds will be issued in the form of the original payment method. Please note that shipping costs are non-refundable unless the return is due to a defect or error on our part.
• Refunds will be processed within 7-10 business days after we receive the returned item.

5. Exchanges

Currently, we do not offer direct exchanges. If you would like a different item, please return the original item and place a new order for the desired product.

6. Customer Support

For any questions or concerns regarding our Return Policy, please contact our customer support team:

• Email: info@eraabsource.com
• Phone: +8801973777791
• Address: Eraab Source, Dhaka, Bangladesh

We appreciate your business and will do our best to ensure your satisfaction with every purchase!

Note: This return policy is subject to change, and we recommend checking for the most current version before making a purchase.