FAQs
Frequently Asked Questions
What types of garments do you offer?
We offer a wide range of garments including T-shirts, jeans, dresses, sportswear, outerwear, casual wear, and formal wear. Our products are available for men, women, and children.
Are your garments available in different sizes?
Yes, our garments are available in a variety of sizes, from XS to XXL and beyond, depending on the product. Custom sizing options are also available for bulk orders.
Do you supply branded garments?
Yes, we source branded stock lots as well as private-label and unbranded garments, ensuring high quality and compliance with export standards.
Can I customize the garments with my own branding?
Absolutely. We offer customization services including logo printing, embroidery, and custom tags. Contact us for more details on custom orders and minimum quantities required.
What materials do you use in your garments?
Our garments are made from a range of high-quality materials including cotton, polyester, blends, linen, denim, and more. Specific fabric details are provided for each product.
Are your garments eco-friendly?
We strive to include sustainable and eco-friendly options in our product range, such as organic cotton and recycled materials. Let us know if you are interested in environmentally friendly garments.
Do you conduct quality checks on your products?
Yes, all our garments go through rigorous quality checks at various stages of production and before shipping to ensure they meet our quality standards.
What is the lead time for bulk garment orders?
Lead times vary based on the size and complexity of the order. Typically, it takes 2-6 weeks to fulfill large bulk orders, but this can be discussed based on your specific requirements.
Can I see samples before placing a bulk order?
Yes, sample orders are available for customers to evaluate quality, fabric, and fit. Contact us to request samples and learn about associated costs and shipping times.
What is your return policy for garments?
We accept returns for defective or incorrect items. Returns must be initiated within 3 days of receiving the products, and items must be in their original condition and packaging.
How do you ensure the garments meet my country’s import regulations?
We comply with international export standards and can provide necessary documentation such as certificates of origin and compliance reports as needed.
Are there minimum order quantities for specific garments?
Yes, the minimum order quantity (MOQ) varies depending on the type of garment and stock availability. Contact us for details on the MOQ for your chosen product.
Do you offer seasonal collections?
Yes, we offer seasonal collections, including spring/summer and fall/winter lines, to cater to changing fashion trends and customer demands.
How can I check the availability of a product?
You can contact our sales team or visit our website to check the current availability of specific garments and stock lots.
Can I mix different garments in a bulk order?
Yes, we allow mixed bulk orders so you can choose various garments in one shipment. Minimum quantities may apply per garment type.
What kind of packaging do you use for the garments?
We use high-quality packaging to protect the garments during transit. This can include poly bags, boxes, and customized packaging options if requested.
Do you offer special discounts for large bulk orders?
Yes, we offer tiered pricing and discounts for large orders. Please contact us to discuss your order volume and applicable discounts.
How do you handle out-of-stock products?
If a product is out of stock, we will inform you immediately and offer alternative options or let you know when it is expected to be available again.
Can I request specific colors and patterns?
Yes, many of our garments come in various colors and patterns. Let us know your preferences, and we’ll do our best to accommodate your request.
Are you wholesale Clothing ?
Yes, we do wholesale
Will you have a main label, size label, care label, hang tag on garment?
Yes, we have all basic accessories.
Can you print and embroidery our logo or artwork on the clothing?
Yes, we do printing and embroidery.
How to Choose a Good Clothing Manufacturer?
1. Should meet your design requirement
2.Check the Minimum Order Quantity
3.Request for samples
What Is the wholesale clothing Price?
We offer wholesale clothing from Bangladesh at low prices.
Why Stock Lots Clothes ?
Stock Lots clothes are leftovers or unsold collections of the past season. Stock clothes are sold wholesale at lower prices, preserving the same quality.
What About Brand Clothes ?
All Brand stock clothes are advantageous for sale, allowing retailers hit high income rates--
What Is Wholesale Merchandise?
Wholesale merchandise is the sale of products to a retailer and not to an end-user or customer. Wholesale merchandise is sold by a supplier or distributor and never by a retailer as it refers to the sale of goods to anyone but the intended end-user.
What Shipping Methods Are Available?
Ex- Wearhouse , Sea Cargo, Air Cargo, Door To Door Currier (International & Local )
How long does shipping take?
Shipping times vary based on the destination and chosen shipping method. Typically, air cargo freight takes 5-10 business days, while sea Cargo freight may take 20-45 days. Exact times will be provided during the order confirmation process.
Do you ship internationally?
Yes, we ship to most countries worldwide. Our logistics team partners with reliable carriers to ensure smooth and efficient international deliveries.
How much does shipping cost?
Shipping costs depend on factors such as order size, weight, destination, and the shipping method chosen. We provide a detailed shipping quote once these details are confirmed.
Can I track my shipment?
Yes, once your order is dispatched, we will provide you with a tracking number and instructions on how to track your shipment.
Do you handle export documentation?
Yes, we take care of all necessary export documentation, including commercial invoices, packing lists, and certificates of origin, to ensure hassle-free customs clearance.
What is the process for handling customs duties and taxes?
Customs duties and taxes vary by country and are usually the responsibility of the buyer. We advise checking with your local customs office for detailed information on import duties.
Do you offer insurance for shipments?
Yes, we can arrange insurance for your shipment at your request to protect against potential damage or loss during transit.
Can I arrange my own shipping?
Yes, if you prefer, you can arrange your own shipping and logistics. Just inform us during the order process, and we will coordinate with your chosen shipping partner.
What should I do if my shipment is delayed?
While we strive for timely deliveries, unforeseen circumstances like customs delays or carrier issues may occur. If your shipment is delayed, please contact us, and we will work with the carrier to resolve the issue promptly.
How do you handle damaged or missing items during shipping?
If your shipment arrives damaged or with missing items, please report it to us within 3 days. We will investigate and, if necessary, file a claim with the shipping carrier on your behalf.
What packaging do you use for shipments?
We use durable and protective packaging to ensure that your garments arrive in perfect condition. Our packaging is designed to withstand the rigors of international transit.
Do you ship samples?
Yes, we can ship sample orders through express courier for faster delivery. Shipping costs for samples will be provided during the sample order process.
Can I change the shipping address after placing an order?
If you need to change the shipping address, please contact us immediately. Address changes may be accommodated before dispatch, but additional charges may apply.
What payment methods do you accept?
We accept a variety of secure payment methods, Including Bank Transfers (wire transfers), Western Union Specific payment options can be discussed when placing your order.
Do you require an advance payment?
Yes, we typically require an advance payment to secure your order. The amount can vary based on the total value of the order. The balance is due before the shipment is dispatched.
Is there an option for cash on delivery (COD)?
Only Ex-Wearhouse , Unfortunately, we do not offer cash on delivery for international shipments. Full or partial payments must be made before dispatch.
What currencies do you accept?
We primarily accept payments in USD, but we can accommodate other currencies upon request. Currency conversion rates and fees may apply.
Do you provide payment receipts?
Yes, once your payment is processed, we will issue an official receipt via email for your records.
Is my payment secure?
We prioritize secure payment transactions by using trusted and encrypted payment gateways to protect your financial information.
Can I get a refund if I cancel my order?
Refunds for canceled orders are available depending on the stage of the order and production process. Please review our refund policy or contact us for detailed terms.
How do I confirm that my payment has been received?
Once your payment has been received and verified, we will send you a confirmation email or notification.
Do you offer credit terms for regular customers?
Credit terms may be available for repeat or wholesale clients with an established relationship. Contact us to discuss eligibility for credit terms.
Do you offer any discounts for early payments?
Yes, we may offer discounts or incentives for early payments on bulk orders. Discuss this option with our sales representative to see if it applies to your purchase.
How do I place an order?
To place an order, you can contact us via our website, email, WhatsApp or phone. Our team will guide you through product selection, order confirmation, and payment details to complete your purchase.
What is the minimum order quantity (MOQ)?
The minimum order quantity depends on the type of garment and current stock availability. Contact us to learn more about the MOQ for your specific needs.
Can I modify or cancel my order after it has been placed?
Order modifications or cancellations can be made before the order is processed. Once production or shipping begins, changes may not be possible, or cancellation fees may apply.
How do I know if my order has been confirmed?
Once your order is confirmed, you will receive an email confirmation with all the details, including order summary and payment information.
Can I place a sample order?
Yes, we offer sample orders so you can assess product quality before placing a bulk order. Contact us for sample pricing and shipping information.
How long does it take to process my order?
Processing times vary based on the size and nature of the order. Small orders may be processed within a few days, while larger or custom orders may take longer. We will provide you with an estimated delivery date when confirming your order.
What should I do if I receive the wrong or defective product?
If you receive an incorrect or defective product, please contact us within 3 days of delivery with photos and a description of the issue. We will provide instructions for returning the product and arrange for a replacement or refund.
What is your return policy?
We accept returns for defective or incorrect items. Returns must be initiated within 3 days of receiving the shipment. Items must be in their original condition and packaging. Contact us for return authorization and further instructions.
How do I track my order?
Once your order has been shipped, you will receive a tracking number and instructions on how to track your shipment online.
What is the estimated delivery time?
Delivery times vary based on the destination and shipping method chosen. Typically, international orders take between 5-45 days, depending on whether you choose air or sea freight.
Can I return items if I change my mind?
We currently do not accept returns for items due to a change of mind. Only defective or incorrect items are eligible for returns.